Poor account administration @Edgars

Edgars has not been professional in sending me updated information about my account. I have been paying monthly with no account statement being sent to me. I don’t know my actual balance, neither do I believe that my account is up to date at Edgars. In that I suspect ********** activity has been happening on my account. I visited in store and I gave them my details and they could not pick my account on the system. They had to call a number which they told me an unassailable account balance. I have not received my statement since end of 2019 to date.