POLICY WON'T PAY
<p>I took out a personal account with edgars and last year i got entrenched.. I had to take out insurance with them which is understandable. </p> <p>So I expected the insurance to pay but the didn't pay ..I went to the edgars branch's and was put on the phone numerous times... and since last year didnt pay.</p> <p> </p> <p>The agents tell me different story every time....and still no help.</p> <p>I am really unhappy and want my claim paid or refund all my money...will be taking the matter to the media and Ombudsman</p>
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Edgars's replyOfficial
05 Jun 2017, 10:42Thank you for bringing the above concerns to our attention.
Please be advised your query is referred to our regional credit office to address. Feedback confirming action plan will be communicated to you within the next 48 working hours.
Please find below reference number for this query:
***/GO
Should you need any further assistance please do not hesitate to contact us on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Best regards,
Edgars's reply05 Jun 2017, 10:42
Official
Thank you for bringing the above concerns to our attention.
Please be advised your query is referred to our regional credit office to address. Feedback confirming action plan will be communicated to you within the next 48 working hours.
Please find below reference number for this query:
***/GO
Should you need any further assistance please do not hesitate to contact us on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Best regards,