Policy needs to change

My husband received an English Leather, Toiletry Bag, with contents, 50ML Eau De Toliette Spray, 125ML Deodarant Spray for his birthday. The gift was purchased on the 8/9th June 2lis015 at Edgars Kenilworth Centre.<br> <br> My husband uses the English Blazer and just cannot handle the smell of the English Leather. I tried to swop it out for the English Blazer but without a Gift receipt or actual receipt, you cannot do this. I SAY AGAIN I DON'T WANT MY MONEY BACK BUT THE COST OF THESE GIFT SETS ARE SO ASTRONOMICAL THAT LETTING IT LAY IN THE CUPBOARD IS A SIN.<br> <br> Most of your competitiors will change it provided it is stocked, The Supersvisor, Fine Fragrance, Stetson couldn't help me and then when he called the Branch Manager, Shaun Renge, the same story.<br> <br> IT IS A SAD STATE OF AFFAIRS BECAUSE YOU CANNOT ASK THE PERSON WHO GAVE YOU THE GIFT FOR THE RECEIPT, THAT IS JUST RUDE.<br> <br> Edgars needs to move with the times and keep the Customer Happy. Time for a Policy change.<br> <br> As another retail store says, \If you do not want it and we stock it we will gladly swop it out for you for something else."That is Customer Service<br> <br> This Gift is useless and that is sad to me"