Policy Enquiry - No Service

I noticed that I have a deduction of R55.00 on my statement for “Dental Insurance – Member only”. I am not saying that I did not at some time in the past agree to this “insurance”. I am merely trying to get details around the insurance and the supposed cover it provides. To this extent I tried making contact with yourselves by way of your ***number. I was at one stage informed that the policy is held with Hollard and was given a number to contact which did not work. I got the number for Hollard off the internet and made contact. On enquiring about the policy (DTIM ********** 811P), I was transferred to Edgars (go figure). I was told by some lady that the policy would be e-mailed to me on the mail address I specified on the call. (this mail address) I am still waiting for the policy. I have been mailed saying that according to their records I have been sent the policy. As much as I advise that I did not, I am not getting any replies. What is my recourse here?