Policy but no contract

<p>I am an existing Edgars account holder, about 3 months ago I received a call from Edgars Financial Services to sell me a policy to cover for a lawyer which I accepted. It was agreed that they will email me the policy contract within 2 weeks, which I did not receive. So I phoned them about 3 weeks after that and they said that they will email it to me within 2 weeks and I still did not receive it. So again after about 3 weeks after my last call to them I phoned them to request the contract and also lay a complaint with their manager as to why I am not receiving the contract, so the call centre agent said they will email me the contract and get one of their managers to call me with 48hrs, it is now about 3 weeks later and I have not received a call nor the contract. I have paid about 3 installments through my Edgars account and don't have a contract. Should I need to use the lawyer service, I dont know what process to follow and what I am actually covered for. </p>