SD
Salome D
1 reviews | Active since May 2013
21 Aug 2017, 12:55
POINTS NOT CARRIED OVER
Hi, my mums previous account was closed (acc. ********** ********** 14105) she now has a new account, the points from the old account was not carried over. why is this so???
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Replies (2)
Edgars's replyOfficial
23 Aug 2017, 08:24We have received your concerns and apologise for the inconvenience caused by the matter. Kindly be advised that the points will not be carried over as the account is new altogether and the old one was closed off and is not part of the one that is recently opened. We hope this clarifies your concern. The accounts team may be reached on the below details concerning any account query. Please find the following reference number for your post ***/GO.
Tel: *** or ***Edgars.
Tel: ***Jet
Email: ***: Johannesburg
Email: ***: Cape Town / Durban
Tel: ***
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edgars's reply23 Aug 2017, 08:24
Official
We have received your concerns and apologise for the inconvenience caused by the matter. Kindly be advised that the points will not be carried over as the account is new altogether and the old one was closed off and is not part of the one that is recently opened. We hope this clarifies your concern. The accounts team may be reached on the below details concerning any account query. Please find the following reference number for your post ***/GO.
Tel: *** or ***Edgars.
Tel: ***Jet
Email: ***: Johannesburg
Email: ***: Cape Town / Durban
Tel: ***
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edgars's replyOfficial
23 Aug 2017, 08:25We have received your concerns and apologise for the inconvenience caused by the matter. Kindly be advised that the points will not be carried over as the account is new altogether and the old one was closed off and is not part of the one that is recently opened. We hope this clarifies your concern. The accounts team may be reached on the below details concerning any account query. Please find the following reference number for your post ***/GO.
Tel: *** or ***Edgars.
Tel: ***Jet
Email: ***: Johannesburg
Email: ***: Cape Town / Durban
Tel: ***
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edgars's reply23 Aug 2017, 08:25
Official
We have received your concerns and apologise for the inconvenience caused by the matter. Kindly be advised that the points will not be carried over as the account is new altogether and the old one was closed off and is not part of the one that is recently opened. We hope this clarifies your concern. The accounts team may be reached on the below details concerning any account query. Please find the following reference number for your post ***/GO.
Tel: *** or ***Edgars.
Tel: ***Jet
Email: ***: Johannesburg
Email: ***: Cape Town / Durban
Tel: ***
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,