LM
Lyn M
1 reviews | Active since Jul 2012
11 Dec 2015, 20:46
PLEASE SORT MY ACCOUNT OUT!!
My husband had not received an account from Edgars since about May 2015. He was paying his account monthly and I was manually deducting from an old account. When I felt the account must be almost paid up we went in to Enquiries and asked for backdated statements so that we could reconcile our payments.<br> Imagine the surprise when we noticed that HE WAS BEING CHARGED R54.50 every month since JUNE 2015 for having a \VIP membership"!!<br> Firstly"
Helpful (0)
Replies (1)0
Replies (1)
Edgars's replyOfficial
15 Dec 2015, 11:24Hello Lynnieloo,
We must sincerely apologise for the overall experience. Please be advised the accounts department is in receipt of this query and we must sincerely apologise as this query has been prolonging. We assure you investigations will be conducted, and upon findings, feedback will be given to you.
Please find your reference number: ***/GO
If you require any further assistance, kindly contact the accounts department on ***
Kind regards,
Customer Experience Team.
Call Centre: ***
We must sincerely apologise for the overall experience. Please be advised the accounts department is in receipt of this query and we must sincerely apologise as this query has been prolonging. We assure you investigations will be conducted, and upon findings, feedback will be given to you.
Please find your reference number: ***/GO
If you require any further assistance, kindly contact the accounts department on ***
Kind regards,
Customer Experience Team.
Call Centre: ***
Best regards,
Edgars's reply15 Dec 2015, 11:24
Official
Hello Lynnieloo,
We must sincerely apologise for the overall experience. Please be advised the accounts department is in receipt of this query and we must sincerely apologise as this query has been prolonging. We assure you investigations will be conducted, and upon findings, feedback will be given to you.
Please find your reference number: ***/GO
If you require any further assistance, kindly contact the accounts department on ***
Kind regards,
Customer Experience Team.
Call Centre: ***
We must sincerely apologise for the overall experience. Please be advised the accounts department is in receipt of this query and we must sincerely apologise as this query has been prolonging. We assure you investigations will be conducted, and upon findings, feedback will be given to you.
Please find your reference number: ***/GO
If you require any further assistance, kindly contact the accounts department on ***
Kind regards,
Customer Experience Team.
Call Centre: ***
Best regards,