Please improve your queue management

I was unhappy with the queue management but when It was my turn to be assisted I was assisted by a wonderful lady, I think Mandisa should be acknowledged because it's because of people like her we remain Edgar's Customers. She did not know how to assist me with my online return request but she went an extra mile to assist me. She even knocked off an hour late. Shine Mandisa, shine! We cry about about the queue but it's the extra mile service that makes us leave as happy customers.