Please help one of your most loyal customers

I am a loyal and passionate customer of your brand, and have been for many years. I try shop at the same branch all of the time and have often been very vocal about my pleasure in not only purchasing from your store, but also just how much I appreciate your manager. It's time that I write to you to ask for a favour - please could you ask a Senior Manager within your organisation to kindly contact me. I would appreciate it ever so much. Thank you.