PLEASE HELP!!! I'm Being Harassed By Edgars

I closed my Edgars account in 2017. From April 2017 to July 2018 I received no correspondence from Edgars. in August 2018 I received an sms stating that payment is due on my Edgars account. I go into the store to query it, and everyone at the store who looked at the account were puzzled, because records show that the account was closed; it also showed that from April 2017 to July 2018 my account installment was R0.00, but what confused them as it did me was that there was a balance. How is that possible? From April 2017 to July 2018 I was ok with not receiving any correspondence from Edgars because I had closed my account. I was handed over to Edgars customer care! After trying on a number of occasions to explain to them that I payed the balance and closed the account; and after trying to make them see that their records are showing that the account was closed and if the account was closed it would mean that at some point or the other I had payed the balance because no one would close an account with an unsettled balance: I realized that I was failing miserably. I also explained to them that after closing my account and receiving no correspondence from Edgars for over a year, I rid myself of all things concerning Edgars. During this time that I was querying my account, Edgars continued harassing me with sms' to make me pay money that I do not owe. At this point I posted my review on "Hello Peter", and then things began to move forward. I was told that "my query had been escalated." With every review I posted that was the response I received. I also received two phone calls from Edgars: 1. on one call the consultant told me that Even after the investigation was over I was still liable for the amount due, even though they couldn't explain why the account was closed. 2. On the second call the consultant tried to trick me int to saying that " I closed the account with an unsettled balance.

...I still continued getting harassing sms' from Edgars even though my query is/was being investigated. on the 15/09/2018 I received an sms saying that "my payment information has been sent to the credit bureax". I even posted a review concerning that. Today 24/09/2018 I received another sms stating that "my account will be handed over to their debt collecting agency". shouldn't all sms' be put on hold until the case has been fully investigated and Edgars fully explains how they closed an account that still had a balance? Aside from me, I think that many people would like to understand how this is done. According to what I'm experiencing I get the feeling that Edgars is "escalating" and "investigating" so that I pay that money whether or not I'm right. I don't think they're honestly seeking the truth. Edgars are not *****s of the truth: they are *****s of money; even dirty money. Edgars continues to Harass me for my hard earned money. Look into my other accounts they're all up to date! So why is my Edgars account in this state? ......Because Edgars is trying to ***** money!!! When will the Harassment stop? who can Help us? there are probably hundreds of single moms and widows that are going through this Harassment, but do not know about Hello Peter. Who helps them? Does Edgars get away with all this???