Please fix my situation

I bought clothes from Edgars using PayJustNow, the transaction was approved, and the money came out of my account… but it got declined on Edgers system, That was over two weeks ago. Since then? I haven't received my refund and they haven't canceled my order They’ve been saying “our system’s down,” “we’re waiting to hear back,” “we’ll process the refund soon” — but nothing’s actually happened. No refund. No update. No resolution. Meanwhile, PageJustNow is still charging me for an item I never received. It’s not just frustrating — it’s unfair. Edgars needs to stop giving excuses and actually fix this. This happend in Potchefstroom Mooirivier Mall