NN
Nomsa N
1 reviews | Active since Sept 2017
21 Sept 2017, 11:35
PLEASE CHANGE DEBIT ORDER DATE!!!!!
Since May 2017 I have called Edgars asking them to amend my debit order date from the 20th to the 22nd of the month, each time I am told the same thing - it is set to run on the 22nd YET EVERY SINGLE MONTH THE DEBIT GOES OFF ON THE 22ND. I am tired of always following up and asking for this to be changed. FIX IT EDGARS!!!!!
Helpful (0)
Replies (3)0
Replies (3)
Edgars's replyOfficial
21 Sept 2017, 15:04Please be advised that we have tried calling you on the mobile phone number that you have forwarded us ***) however you were unreachable. Kindly furnish us with your account or ID number on ***, so that we may liaise with the accounts team regarding the debit order date as you will like to change it. Alternatively kindly be advised that the matter may be sent directly to the accounts team for actioning. They will revert back directly to you after actioning. The accounts team may be reached on the below details regarding the matter. Please find the following reference number for your post ***/GO.
Tel: *** or ***Edgars.
Tel: ***Jet
Email: ***: Johannesburg
Email: ***: Cape Town / Durban
Tel: ***
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edgars's reply21 Sept 2017, 15:04
Official
Please be advised that we have tried calling you on the mobile phone number that you have forwarded us ***) however you were unreachable. Kindly furnish us with your account or ID number on ***, so that we may liaise with the accounts team regarding the debit order date as you will like to change it. Alternatively kindly be advised that the matter may be sent directly to the accounts team for actioning. They will revert back directly to you after actioning. The accounts team may be reached on the below details regarding the matter. Please find the following reference number for your post ***/GO.
Tel: *** or ***Edgars.
Tel: ***Jet
Email: ***: Johannesburg
Email: ***: Cape Town / Durban
Tel: ***
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edgars's replyOfficial
21 Sept 2017, 15:04Please be advised that we have tried calling you on the mobile phone number that you have forwarded us ***) however you were unreachable. Kindly furnish us with your account or ID number on ***, so that we may liaise with the accounts team regarding the debit order date as you will like to change it. Alternatively kindly be advised that the matter may be sent directly to the accounts team for actioning. They will revert back directly to you after actioning. The accounts team may be reached on the below details regarding the matter. Please find the following reference number for your post ***/GO.
Tel: *** or ***Edgars.
Tel: ***Jet
Email: ***: Johannesburg
Email: ***: Cape Town / Durban
Tel: ***
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edgars's reply21 Sept 2017, 15:04
Official
Please be advised that we have tried calling you on the mobile phone number that you have forwarded us ***) however you were unreachable. Kindly furnish us with your account or ID number on ***, so that we may liaise with the accounts team regarding the debit order date as you will like to change it. Alternatively kindly be advised that the matter may be sent directly to the accounts team for actioning. They will revert back directly to you after actioning. The accounts team may be reached on the below details regarding the matter. Please find the following reference number for your post ***/GO.
Tel: *** or ***Edgars.
Tel: ***Jet
Email: ***: Johannesburg
Email: ***: Cape Town / Durban
Tel: ***
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
NN
Nomsa N's updateReviewer Update
28 Sept 2017, 11:16Hi,
I called back seeing as I was in a meeting at that time. I was promised a supervisor would call me back as none was available at the time of my call and I AM STILL WAITING FOR THAT CALL. GET YOUR ACT TOGETHER EDGARS, THIS IS APPALLING!!!!
NN
Nomsa N's update28 Sept 2017, 11:16
Reviewer Update
Hi,
I called back seeing as I was in a meeting at that time. I was promised a supervisor would call me back as none was available at the time of my call and I AM STILL WAITING FOR THAT CALL. GET YOUR ACT TOGETHER EDGARS, THIS IS APPALLING!!!!