1 reviews | Active since Jun 2012
please advised your what to products do u offer
I received a call today from one of the consultant name Edmond and he ask me to confirm my details i was in a taxi i then asked him how come u don't ask if it's the convenient time to speak he then advised me that its because he does not care because he does not sell insurance and i then advised him that it is human courtesy to ask because I'm might be at work he then put the phone down went and got the team leader her name is Loraine Makola who was just clue less on what she was talking about i explained the whole thing the she asked if i don't want to make arrangements i then asked her you did not address my issue with the consultant i spoke to and she said she does not speak Zulu i asked her why did she not stop me so we can continue in English she told me i talk too much she will escalate n she dropped the call i am very aware my account is in arrears i get paid once a month i advised you prior to this i will be making payment why the abuse i told you the used to abuse me in hospital now the abuse continues <br>
We tried contacting you at 03:58 PM but we couldn't reach you.
Thank you for notifying us of the lapse in service. That is certainly not the manner in which to address our customers. Whether, the agent is collecting or not but the manner of approach should be professional. Please note we have referred this query to the collections management to address all the concerns raised, we assure you measures will be taken to avoid the re-occurrence of this nature. Please accept our sincerest apologies for the overall experience.
The reference number for your query is: ***/GO
If you require to make payment arrangement, kindly contact the collections department on ***, and a note will be made on your account.
Kind regards
Edom customer experience
***
We tried contacting you at 03:58 PM but we couldn't reach you.
Thank you for notifying us of the lapse in service. That is certainly not the manner in which to address our customers. Whether, the agent is collecting or not but the manner of approach should be professional. Please note we have referred this query to the collections management to address all the concerns raised, we assure you measures will be taken to avoid the re-occurrence of this nature. Please accept our sincerest apologies for the overall experience.
The reference number for your query is: ***/GO
If you require to make payment arrangement, kindly contact the collections department on ***, and a note will be made on your account.
Kind regards
Edom customer experience
***