TC
Thiroshini C

1 reviews | Active since Jun 2014

31 Mar 2016, 11:02

Pleasantly surprised

Recently I have not had good experiences while shopping at edgars with regards to their advertised specials and their exchange policies. However my most recent encounter was different. I would like to compliment a Ms Lee Anne Govender who worked at the Estee Lauder counter at Edgars La Lucia as she was extremely helpful and patient in her advice to me. She app**** the product(which I eventually purchased) and answered all my questions. I hope that Edgars has some sort of incentive program where good staff are acknowledged and rewarded as Lee Anne's approach is a good example of how to assist patrons and to keep shoppers happy. Keep up the good work....

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Replies (1)
Edgars
Edgars's reply31 Mar 2016, 15:32
Official
Hello TRCT,

Wow great service!!!

Thank you for taking the time and sharing your pleasant experience with us. We are so glad to hear you are pleased with the service you received in store by Lee Anne. We will be sure to pass your comment over to Lee Anne and her direct manager for further recognition.

Kind regards,
Edcon customer experience team,
***

Best regards,