ER
Edzani R
1 reviews | Active since Nov 2015
29 Nov 2015, 06:49
Plans added without approval
Lately I have had hospital and funeral plans added which I never approved of and this is not the first time this has happened to me. Now I owe a lot of money because they keep adding plans.
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Edgars's replyOfficial
30 Nov 2015, 13:23Hello tanya_1,
It is with great displeasure to hear of the overall experience. Please be advised the accounts department is in receipt of this query. We sincerely apologise for the overall experience. Calls recording have been requested and concrete feedback will be given to you shortly.
Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to contact the accounts department on ***.
ind regards,
Customer Experience Team.
Call Centre: ***
It is with great displeasure to hear of the overall experience. Please be advised the accounts department is in receipt of this query. We sincerely apologise for the overall experience. Calls recording have been requested and concrete feedback will be given to you shortly.
Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to contact the accounts department on ***.
ind regards,
Customer Experience Team.
Call Centre: ***
Best regards,
Edgars's reply30 Nov 2015, 13:23
Official
Hello tanya_1,
It is with great displeasure to hear of the overall experience. Please be advised the accounts department is in receipt of this query. We sincerely apologise for the overall experience. Calls recording have been requested and concrete feedback will be given to you shortly.
Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to contact the accounts department on ***.
ind regards,
Customer Experience Team.
Call Centre: ***
It is with great displeasure to hear of the overall experience. Please be advised the accounts department is in receipt of this query. We sincerely apologise for the overall experience. Calls recording have been requested and concrete feedback will be given to you shortly.
Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to contact the accounts department on ***.
ind regards,
Customer Experience Team.
Call Centre: ***
Best regards,