****ed with the service

Good Morning, I bought a phone on the 17th of Nov 2015, problems occurred 2 weeks later and I sent it in for repairs on the 11th of DEC 2015, making a follow I found they only sent it in for repairs on the 8th of Jan 2016, complained to hello peter and was promised to be called by the store manager.. Till today I have never receive a call and till today not even a single person in the store is giving or calling me with any feedback, every week I go to the store to check on my phone and every week they will pretend to look for my phone, take my details down, promise to call the 3G repair company and promise to call with feedback but they never do.. I am sick and tired because it is 8 weeks without a phone and they never bother to call with feedback and they cannot even replace my phone since it was still brand new and obviously the mistake lies with the technicians or who ever because nothing was broken it just stopped sensing...<br> The service I am receiving with Edgar's and 3G mobile is pathetic and if this carries on I will have to mention names of the people who have been giving me empty promises.. <br> <br> The phone is ZTE G LUX<br> IMEI:***