CG
Chaneill G

1 reviews | Active since Dec 2015

22 Dec 2015, 12:03

****ed off customer

I bought a tab at edgars in parow.The guy whom assisted me was firstly ******** and knew NOTHING that was goin on in the cell phone department. After waiting for service I finally got helped by chosing a tab myself! I purchased the tab and he explained t&c's and I specifically asked if I can take it to any edcon retail eg.Jet, cna if anything goes wrong in 7days or after..he said I could take it to ANY EDGARS.7 days from purchase the tab's battery life died at 20% and was heating up. Unfortunately edgars parow had closed bcz it was a public holiday so I went to CW and the guy that helped there wasnt any help either. He called the \manager"by the name of NOXY to assist and they refused to help me and said I should go back to where I bought it from.She said she will email parow so I can stil fall part of the OBF period. Went back to parow to wait 30 mins before I heard the manager ive been dealing with telephonically is in CW's warehouse. She was the one that said CW branch should have helped me. Im ****ed off because none of them was able to helped and im still stucked with a dying tab! Xmas is in 3days and edcon's staff dont care abt my broken tab and the money I wasted"""

0
Replies (1)
Edgars
Edgars's reply28 Dec 2015, 16:41
Official
Hello Chaneill,

It is with great displeasure to hear of the overall experience. Please be advised we have notified management of this query as it has been prolonging. We sincerely apologise for the overall experience, but we assure you all concerns raised will be addressed accordingly.

Please find your reference number: ***/GO

Should you need any further assistance, please do not hesitate to call on the number below.

Kind regards,
Customer Experience Team.
Call Centre: ***