****ed , Furious

I am so ****ed and furious over Edgars , last year I made an arrangement that I will pay R500,00 every last day of the month , surprisingly today I received a call from Absa Legal dept. saying that my account has been handed over . I immediately phoned Edgars to understand the matter why was I handed over without been told or contacted for the matter I spoke to Casul and he gave the number of Collection which is ********** then I spoke to Carol I ****** explain my issue she then said please hold for the manager , i hold over 10 minutes waiting for the manager she then came back saying checking on their system was contacted ,I told her I have never received any call from you guys, she gave me an email address for accounts .

Looking at this they do not have any explains over the matter cause they're just full of lies saying they contacted me . I want an explanation why was I taken to legal without my knowledge .