**** poor service

I booked a watch in to the Tygervalley branch late in December. Because the assistant knew that we were leaving the country soon we were assured that we would have the watch back before February. We received none of the promised feedback from either Edgars or their repairers. My wife went to the store to enquire and the job was never recorded in store. I phoned them 2 days later to enquire about the progress and was given the typical story of \I didn't work that day\". I stayed calm then and just repeated why we needed the watch urgently. I was promised a call after they fit info from the repairer. It didn't happen. I phoned them today and spoke to the same girl I spoke to the day before and she had no recollection of having spoken to me the previous day. Feeling very ****ed at their poor service and atrocious customer care I started demanding some form of service but only for stone walled again. Good bye Edgars and good riddance."