CB
Carl B
1 reviews | Active since Apr 2014
13 Jul 2015, 11:09
Phoning in
When dialing *** it requests your id number or account number....tried several times and it keeps informing me that the account /id number is incorrect.....phoned Cape Town store and they inform you to come into the store to sort out your business....you must phone the 0860 from an Edgars store...what is the point of that
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Edgars's replyOfficial
14 Jul 2015, 17:00Hello cbrand41,
We would like to apologise for the overall experience. Please note we have referred this query to the accounts department to address as the AVR system doesn't want to accept your ID number. We assure you that our accounts department will be in contact with you shortly.
Please find your reference number: ***/GO
If you require any further assistance kindly contact the accounts department on ***
Kind regards.
Edcon customer experience team.
***
We would like to apologise for the overall experience. Please note we have referred this query to the accounts department to address as the AVR system doesn't want to accept your ID number. We assure you that our accounts department will be in contact with you shortly.
Please find your reference number: ***/GO
If you require any further assistance kindly contact the accounts department on ***
Kind regards.
Edcon customer experience team.
***
Best regards,
Edgars's reply14 Jul 2015, 17:00
Official
Hello cbrand41,
We would like to apologise for the overall experience. Please note we have referred this query to the accounts department to address as the AVR system doesn't want to accept your ID number. We assure you that our accounts department will be in contact with you shortly.
Please find your reference number: ***/GO
If you require any further assistance kindly contact the accounts department on ***
Kind regards.
Edcon customer experience team.
***
We would like to apologise for the overall experience. Please note we have referred this query to the accounts department to address as the AVR system doesn't want to accept your ID number. We assure you that our accounts department will be in contact with you shortly.
Please find your reference number: ***/GO
If you require any further assistance kindly contact the accounts department on ***
Kind regards.
Edcon customer experience team.
***
Best regards,