1 reviews | Active since Oct 2015
PHONE WORSE AFTER REPAIRS THAT TOOK 75 Days
I handed my phone in for repairs to AON using FINRITE insurancefrom EDGARS. My phone took 75 Days to repair after they promised it would be repaired within 21 days. The phone went in for a screen repair. When I got the phone back I had to pay R800 but could test it because the battery was flat. I immediately saw that the screen was not put back into its right position and the glue was al*****. After charging the phone I found the following problems :<br> 1. You can see into the phone on the side of the screen.<br> 2. When you look at a angle at the screen there is big white lines inside the screen.<br> 3. The speaker is not working - cannot hear the other person when they call.<br> 4. The camera does not focus anymore<br> <br> Why do EDGARS sell this insurance to there clients if they know that FINRITE receives 100's of complaints from customers on Hello Pieter every day for BAD service. I must now drive 75km to Edgars to hand my phone in for repairs again. Why should I pay for their BAD SERVICE? Edgars should send a vehicle to come and pick up the phone from my house and repair it within 5 days!!!
Thank you for notifying us of this incident. We can understand the frustration caused and for that we sincerely apologise. Please be advised this matter will be referred to Finrite management to address. We sincerely apologise for the overall experience, but we assure you concrete feedback will be given to you shortly.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number
Kind regards,
Edcon customer experience team,
***
Thank you for notifying us of this incident. We can understand the frustration caused and for that we sincerely apologise. Please be advised this matter will be referred to Finrite management to address. We sincerely apologise for the overall experience, but we assure you concrete feedback will be given to you shortly.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number
Kind regards,
Edcon customer experience team,
***
