Phone sent in for repairs on 5 November- Still MIA

I sent in my phone for repairs on 5 November at the Edgars at Lakeside Mall. The screen had been smashed, so I knew it was not too complex. It was the first time I was filing a claim. <br> <br> At first, when I filled out the claim, I was told that it would take 2-3 weeks to resolve. My boyfriend, who got his phone directly from Vodacom, got his back within a week. Still I agreed. Later, I was told it would be a month. Of course I asked how the ETA changed that fast and they just shrugged. <br> <br> I waited exactly 4 weeks. We tired to phone both Edgars and the insurance portion, and 1) we could not reach anyone at the numbers we were provided and 2) once we finally got a live person, they claimed that someone called us. We got a single call from an unknown number. No voicemail. <br> <br> We went back to Edgars exactly on week 4 and were told there was no update. 3 days later, we JUST got a \we recieved your claim"SMS. 5 business days later"