Phone repaired twice but still faulty

My mothers' phone went in for repairs due to a faulty charging port which was caused when it accidentally fell; the screen also got damaged. It came back within 2 weeks with another problem; the speaker could output sound but later on it would stop and work again. The phone only lasted 1 day and broke again; it was off and when she tried switching it back on it would freeze on the brands logo. I tried resetting the phone but it still froze on the brands logo

The phone went back for repairs and still came back the same, freezing on the brands logo. The phone was fetched today and she still cannot even use her phone. Before it went in for repairs the second time, she filled in a form requesting that the phone be repaired immediately. It seems like Edgars doesn't even acknowledge their customers grievances.

My mother has been an Edgars member for years and insured her phone's with Edgars for a while now. Every time a phone goes in for repairs it would come back refurbished and restored to factory settings and all the data would be wiped. Which I was impressed by their services because this mean't that thorough tests has been performed. This time it did not happen.

The phone was only partly refurbished and due to the current state of the phone that has gone for repairs twice, seems like no thorough tests has been conducted. Esther Temba at Johannesburg's Edgars was very helpful, she even wanted to assist my mother by checking if the phone is working, but unfortunately my mother did not have the battery.

She requests that they either repair the phone or replace it immediately. Note, she will not wait another 2 or 4 weeks for her phone again.