Phone not back from repairs

I took my phone i for repairs on the 23/03/2015 and was told someone would contact me within a week and my phone would be back with me within 2 weeks.<br> <br> 2 months down the line, i had not received any form of communication from the insurance people or the store people and i went in to check. The lady at the cellphone department (Sandra) told me that the phone was not there and that she would call the Insurance people and call me back the next day. 2 days later I had not received any call so I called the store and Sandra was on lunch and no one knew about the phone so i requested the Insurance number and called them.<br> <br> They told me that my Insurance was suspended in February and that the phone was not fixed and they did not know why i was not called or why the phone was not sent back . I requested for them to send the phone back and the lady said she would send a letter and i would have it within 5 days. I gave it 2 weeks and then went to the store there was still no phone.<br> <br> I called the Insurance people and spoke to a lady called Nikitta and she put me to Petunia (supervisor) who assured me I would have it in 5 days. Its 2 weeks and I do not have my phone. WHERE IS MY PHONE?LAW?