PHONE INSURANCE PROBLEM

Item: Edgars
Rating: 1
Author: Hulisani M

<p>I lost my phone, and I submitted all relevant document for the claim and now my problem it’s the claim its taking over 3 months due to the fact that it was not insured under tablet it was insured as phone and the keep on telling me that they are waiting for the manager signature that is taking a month to sign. As Edgars customer I am not treated fairly because of the insurance problem, I submitted all my document at Lephalale mall Edgars (LEPHALALE EDGARS CONTACT NUMBER IS ********** 596) AND (MY ID ********** 748085 MY CONTACT IS ********** 944) I will appreciate a quick assistant in this matter.</p> <p> </p>

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Replies (1)

Edgars's replyOfficial

01 Jun 2017, 17:19

Thank you for taking the time to send through an email.

It is with great displeasure to hear about your overall service experience.

We are sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustrations this incident has caused you.

Please be advised your query is referred to Edgars Lephalale ‘s stores management team to address. Feedback confirming their findings will be communicated to you within the next 48 working hours.

Please find below reference number for this query:

***/GO

Should you need any further assistance please do not hesitate to contact us on the number below.

Kind regards,

Customer Experience Team.

Call Centre: ***

Best regards,

Edgars's reply01 Jun 2017, 17:19

Official