Phone hostage

<p>I brought a phone from Edgars the Glen on the 13 July 2016 got it for cash and i insured it immediatly after purchase i got the phone on the 9 August 2016 the phone fall and the screen crack i sent it in the same day for repairs a few days later they told me that they couldn't fix the phone because the insurance wasnt active my first debit didnt not go throught , i perfectly understood so i asked for the phone to be sent back to Edgars if they are not going to fix it so that i can take it to samsung directly to be fixed till today they havent sent my phone back they have been sending me piller to post from the 9 August 2016 till today they have my phone that is not fixed God knows when i will be getting my phone. I am disgused withe the level of service im recieveing and appaled at the lack of urgency and decency.</p>