Phone faulty

my friend bought me a huawei y511 cell phone as a present at Edgards active on the 13/11/2014. the phone came with the telkom sim card on the 31/12/2014 i was holding the phone and it fell on the floor which then it was no longer working. i went to Egars active at corner bree and fraser street in johannesburg cbd to report the phone that was on the 02/01/2015 i was told that the person that handles the information for the repairs is not at work i need to come back on the 5/01/2015. and i went back on the 5/01/2015 and still i was not helped then i contacted customer service and the lady who assisted me advised me to take the phone to any edgars store. i took the phone to Newton junction Edgards on thw 6/01/2015. and after weeks of not getting feed back on how much the phone will costs for repairs i receive a phone call from a lady by the name of Betty at Edgars newton who advised me that the phone was sent to the wrong manufacturer and it was returned to edgars that is why there was a delay. now i went back friday the 13/02/2015 and no one could tell me what is happening was told to return again today the 16/02/2015. i am tired i do not know what i need to do i only had the phone