SA
Sean A

1 reviews | Active since Jan 2015

05 Feb 2015, 10:10

Petty Treatment

After winning a trip from Edgars, myself and my family were very excited at the prospects of a weekend away.<br> I was given a form to complete in which we had to select a number of preferred destinations, and the form had a deadline in which it needed to be handed in. <br> It took a while for us to decide where we wanted to go, because unbeknownst to us we had to arrange and pay for our own transportation.<br> After filling in the form and handing it in I was informed that I had missed the deadline by a mere 50 minutes. I know that these things need to be completed by a certain time however I cannot understand how a few minutes would effect the logistics of anything at all. My feeling is that I was treated in a petty and disgusting way and have now lost my getaway prize in a manner I believe is extremely unfair. Does Edgars give prizes away in the hopes that they can disqualify you by some technicality? I expected better treatment from a company that I have been loyal to, and have supported for many years and cannot help feeling extremely disappointed.

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Replies (1)
Edgars
Edgars's reply06 Feb 2015, 11:09
Official
Hello sean93jhb ,

Thank you for raising your concerns with us. Please note we have referred this matter to our marketing department to investigate and upon findings, feedback will be given to you shortly. We apologise for the overall experience but we assure you concrete feedback will be given to you short

Your reference number is as follows: ***/GO

If you require any further assistance, please do not hesitate to contact us on the below number

ind regards.
Edcon customer experience team,
***

Best regards,