RW
Raymond W
1 reviews | Active since Apr 2015
16 Apr 2015, 12:20
Persistent Unauthorised Debit Order on Account
I have a letter dated March 6th 2015 from a Caroline Rammusa, an Edgars CS Officer, which has multiple paragraphs of apologies for a debit on my account which was never authorized by myself. <br> The final paragraph reads \I trust that as we manage our mistake your faith will be restored."<br> A bunch of reversals on the account was encouraging. When the debit again appeared"
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Edgars's replyOfficial
17 Apr 2015, 16:45Hello gammarayw,
It is with great displeasure to hear that you were debited again for Mobile Content. That is certainly not the type of service that indicates our standards. Kindly note we have referred this matter to RMCS high management to address as this matter is prolonging and re-occurring. We guarantee you that this matter will be attended as a high priority. We apologise for the overall experience.
Please note once the fees are reversed, our accounts department manager will contact you with regards to the account.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number.
Thank you for your continued support and loyalty.
Kind regards.
Edcon customer experience team.
***
It is with great displeasure to hear that you were debited again for Mobile Content. That is certainly not the type of service that indicates our standards. Kindly note we have referred this matter to RMCS high management to address as this matter is prolonging and re-occurring. We guarantee you that this matter will be attended as a high priority. We apologise for the overall experience.
Please note once the fees are reversed, our accounts department manager will contact you with regards to the account.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number.
Thank you for your continued support and loyalty.
Kind regards.
Edcon customer experience team.
***
Best regards,
Edgars's reply17 Apr 2015, 16:45
Official
Hello gammarayw,
It is with great displeasure to hear that you were debited again for Mobile Content. That is certainly not the type of service that indicates our standards. Kindly note we have referred this matter to RMCS high management to address as this matter is prolonging and re-occurring. We guarantee you that this matter will be attended as a high priority. We apologise for the overall experience.
Please note once the fees are reversed, our accounts department manager will contact you with regards to the account.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number.
Thank you for your continued support and loyalty.
Kind regards.
Edcon customer experience team.
***
It is with great displeasure to hear that you were debited again for Mobile Content. That is certainly not the type of service that indicates our standards. Kindly note we have referred this matter to RMCS high management to address as this matter is prolonging and re-occurring. We guarantee you that this matter will be attended as a high priority. We apologise for the overall experience.
Please note once the fees are reversed, our accounts department manager will contact you with regards to the account.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number.
Thank you for your continued support and loyalty.
Kind regards.
Edcon customer experience team.
***
Best regards,