1 reviews | Active since Mar 2016
Perchesing of Cellphone
Good day,<br> <br> I would like to complain of the way things is done by this Edgars Branch. I tried to buy a cellphone on my account yesterday 13 March 2016.<br> <br> The guy who helped me said: \I need to go to the customer care and get a proof of residence\", so I did. I went back to him and gave him my account number I use to pay may account every month, he told me with an attitude: \"He can't use it as he needs to swipe the card\". Again he send me back to customer care to get a new card, when I returned back to him, he gave my details to another lady, so that she can help me. I gave her the new card and she said to me that my account has been cancelled and couldn't reopen it unless I pay the outstanding amount and open a new account.<br> <br> This is very unacceptable and I did not want to cancel my account with you. I do struggle very month with these peoples attitude when I pay my account, but this has just put the cherry on top of the cake!!! I'm not the only customer that is unhappy with this Branch<br> <br> I will not refer Edgars to anyone anymore as this is very poor service. They need to understand that I'm the client!!! Not their punching bag!!!!!<br> <br> I hope you do something about this URGENT"
Thank you for notifying us of your shopping experience at our Edgars Wonderboom store.
We strive to provide our customers with the best possible service, and when you feel that it fails to meet your expectations, It is important for us to know.
We are sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustrations this incident has caused you. To ensure that our staff conducts itself in a manner that reflects the high regard that we have for our customers we will be addressing all concerns raised with the stores management team in order to implement corrective measures especially at the customer service department. In regards to your account status the account was already blocked prior to your visit to the store.
Your patronage is important to us, and we hope that you will continue to give us opportunities to service you.
Thank you once again for bringing this matter in to our attention.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Thank you for notifying us of your shopping experience at our Edgars Wonderboom store.
We strive to provide our customers with the best possible service, and when you feel that it fails to meet your expectations, It is important for us to know.
We are sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustrations this incident has caused you. To ensure that our staff conducts itself in a manner that reflects the high regard that we have for our customers we will be addressing all concerns raised with the stores management team in order to implement corrective measures especially at the customer service department. In regards to your account status the account was already blocked prior to your visit to the store.
Your patronage is important to us, and we hope that you will continue to give us opportunities to service you.
Thank you once again for bringing this matter in to our attention.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***