mM
mohlago M
1 reviews | Active since Dec 2015
02 Dec 2015, 11:20
PENALISED FOR PAYING MY ACCOUNT EARLY
I WOKE UP TO AN SMS THREATENING LEGAL ACTION FROM EDGARS. I WAS SHOCKED WE HAD AGREED ON R350PM AND I HAD PAID R350 ON THE 19TH AND AN ADDITIONAL R250 ON THE 28TH. R600 IN TOTAL.<br> <br> I CALLED THE CALL CENTRE AND WAS RUDELY INFORMED THAT THE FACT THAT I PAID R350 ON THE 19TH OF NOVMBER HAS NOTHING TO DO WITH AGREED R350 INSTALLMENT I HAD AGREED ON PAYING THE 28TH OF EACH MONTH. THAT NO MATTER WHAT I PAY IF ITS EVEN A DAY EARLEIR , IT IS NOT PART OF THE INSTALLMENT ( SUCH NONSENSE)<br> <br> I REQUESTED THE CONSULTED TO GET MANAGEMENT TO CALL ME ON THE 30TH NOVEMER . I STILL HAVENT RECIEVED FEEDBACK.<br> <br> ***<br> TEL: ***
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Replies (1)Edgars's replyOfficial
03 Dec 2015, 10:25Hello maziya26,
Thank you for raising your concerns with us. That is certainly not the type of service that indicates our standards. Kindly note we have referred the concerns raised to the collections department manager, we assure you concrete feedback will be given to you shortly.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact the collections department on ***
Kind regards,
Edcon customer experience team,
***
Thank you for raising your concerns with us. That is certainly not the type of service that indicates our standards. Kindly note we have referred the concerns raised to the collections department manager, we assure you concrete feedback will be given to you shortly.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact the collections department on ***
Kind regards,
Edcon customer experience team,
***
Edgars's reply03 Dec 2015, 10:25
Official
Hello maziya26,
Thank you for raising your concerns with us. That is certainly not the type of service that indicates our standards. Kindly note we have referred the concerns raised to the collections department manager, we assure you concrete feedback will be given to you shortly.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact the collections department on ***
Kind regards,
Edcon customer experience team,
***
Thank you for raising your concerns with us. That is certainly not the type of service that indicates our standards. Kindly note we have referred the concerns raised to the collections department manager, we assure you concrete feedback will be given to you shortly.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact the collections department on ***
Kind regards,
Edcon customer experience team,
***
