Payne

This store sold me a faulty phone, when I returned the phone the store refused to exchange it, the staff refused follow up with other stores on stock, the manager did not bother assist me. The store manager and his staff are ***********, unprofessional, extremely arrogant, rude and not to forget to mention lazy, they would do everything in there power not to assist you, they refuse to do an exchange on a faulty device, the staff at the store could not understand what a 7 day return process meant, in fact the extremely arrogant store manager who never bothered to call me, who clearly thinks his made it in life was more concerned about scrolling through my phone than getting it sorted, after various complaints I was told I would have my phone in 2 days it’s been 2 weeks with no communication, and with nobody in the store answering the phone. What’s the point of having staff who can’t do the one job they’re paid to do, now Edgars has swept there bad service under the rug. It’s pathetic!