FM
Fulufhelo M
1 reviews | Active since Sept 2018
29 Jan 2019, 10:07
Payments profile not been updated at Credit Bureaus
I have been paying my account on time monthly. I just found that you guys failed to send information to credit bureaus especially XDS to be updated accordingly. Last update was in September 2018. This very bad, can it be rectified.
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Edgars's replyOfficial
29 Jan 2019, 10:31Dear Fulufhelo,
Thank you for taking our call.
As discussed telephonically please be advised your complaint is referred to our regional credit office team to liaise with the XDS team to update their records in regards to your payment profile.
The team will revert back to you within the next 48 hours to confirm action plan from their side.
Your reference number is:
***/GO
Kind Regards
The Edgars Team
***
Thank you for taking our call.
As discussed telephonically please be advised your complaint is referred to our regional credit office team to liaise with the XDS team to update their records in regards to your payment profile.
The team will revert back to you within the next 48 hours to confirm action plan from their side.
Your reference number is:
***/GO
Kind Regards
The Edgars Team
***
Edgars's reply29 Jan 2019, 10:31
Official
Dear Fulufhelo,
Thank you for taking our call.
As discussed telephonically please be advised your complaint is referred to our regional credit office team to liaise with the XDS team to update their records in regards to your payment profile.
The team will revert back to you within the next 48 hours to confirm action plan from their side.
Your reference number is:
***/GO
Kind Regards
The Edgars Team
***
Thank you for taking our call.
As discussed telephonically please be advised your complaint is referred to our regional credit office team to liaise with the XDS team to update their records in regards to your payment profile.
The team will revert back to you within the next 48 hours to confirm action plan from their side.
Your reference number is:
***/GO
Kind Regards
The Edgars Team
***