1 reviews | Active since Jun 2015
Payments Not reflecting after 2 weeks.
I AM A THROUGHLY DISAPPOINTED AND DISGRUNTLED CUSTOMER AND EXPERIENCED SOME OF THE WORST CUSTOMER SERVICE I HAVE EVER SEEN IN EDGARS WESTWOOD AND EDGARDS RED SQUARE MUSGRAVE. ON THE 11 OF JUNE I MADE A PAYMENT OF 1050.00 INTO MY *** - PLEASE SEE ATTACHED COPY OF REIPTE ATTACHED FROM MUSGRAVE RED SQUARE. ON THE 20TH OF JUNE ,I THEN WALK INTO A WESTWOOD MALL TO RETURN AND PURCHASE A NEW FATHERS DAY GIFT AND I AM TOLD I CANNOT PURCHASE AS MY ACCOUNT WAS NOT PAID AND I COULD NOT MAKE PURCHASES. I CONTINUED TO EXPLAIN THAT I JUST PAID MY ACCOUNT AS PER ABOVE RECEIPTE IN MUSGRAVE RED SQUARE AND CALLED FOR A MNAAGER ON DUTY. HE PROCEDED TO CHECK ON HIS VISION SYSTEM AND INSISTED I SHOULD GO BACK TO MUSGAVE AS IT WAS THEIR PROBLEM EVEN AFTER I INSISTED HE CALL MUGRAVE BRANCH TO QUERY WHAT THE HELL WAS GOING ON? I WAS TOLD BY THE MANAGER THAT THE PAYMENT I MADE WAS NOT REFLECTING ON THE SYSTEM AND THAT IT WAS MUSGRAVE RED SQUARES PROBLEM, THIS WAS A HUGE HUGE INCONVIENCE AS I HAD TO DRIVE ALL THE WAY BACK TO MUSGRAVE AND QUERY WHY MY PAYMENT WAS NTO REFLECTING. WHY DID THIS PERSON NOT TAKE ACCOUNTABILTY ?? AND RESOLVE MY ISSUE AS I DID NOT ASK FOR THIS IS WAS AFTER
We would like to apologise for the lapse in service. Please note the payment is reflecting and the account its in a current state. We understand the frustration and discomfort caused but we assure you measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number.
Kind regards
Edcon customer experience team.
***
We would like to apologise for the lapse in service. Please note the payment is reflecting and the account its in a current state. We understand the frustration and discomfort caused but we assure you measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number.
Kind regards
Edcon customer experience team.
***
