Payments not reflecting

<p>on the 20th of April i went to east rand edgars and paid my account. beginning of may i got an sms saying my account is ovedue. i quueried why and i was told that my payment is not reflecting. i have called the customer service went to the branch and they all send me back and forth. at the same time i get sms reminding me to pay an account and i am being charged extra interest yet i made a payment. now i am stressing becuase they have already loaded me as a slow payer yet the mistake lies with them. this is a lesson learnt i must close my account as soon as i can.</p>