cS
cheneze S
1 reviews | Active since Sept 2015
16 Sept 2015, 14:45
Payments not reflecting
I have paid my Edgars account and according to Edgars statement I haven't paid anything.<br> I have proof of these payments and I used the details that JHB Accounts at Edcon gave me.<br> How I see it is if you make mistakes on your side I can get listed as a slow payer and get put on ITC.<br> I will not take responsibility for Edgars incompetence why should I pay my account if you don't indicate it on my statements or nothing????!!!!
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Edgars's replyOfficial
17 Sept 2015, 15:45Hello Cheneze,
Thank you for raising your concerns with us. As per our telephonic discussion, kindly forward us the proof of payments as the wrong reference number was used. However, our remittance department will trace the payment and update it on the accounts. We apologise for the overall experience.
The reference number for your query is: ***/GO
If you require any further assistance, kindly contact the accounts department on ***.
Kind regards
Edcon customer experience
***
Thank you for raising your concerns with us. As per our telephonic discussion, kindly forward us the proof of payments as the wrong reference number was used. However, our remittance department will trace the payment and update it on the accounts. We apologise for the overall experience.
The reference number for your query is: ***/GO
If you require any further assistance, kindly contact the accounts department on ***.
Kind regards
Edcon customer experience
***
Best regards,
Edgars's reply17 Sept 2015, 15:45
Official
Hello Cheneze,
Thank you for raising your concerns with us. As per our telephonic discussion, kindly forward us the proof of payments as the wrong reference number was used. However, our remittance department will trace the payment and update it on the accounts. We apologise for the overall experience.
The reference number for your query is: ***/GO
If you require any further assistance, kindly contact the accounts department on ***.
Kind regards
Edcon customer experience
***
Thank you for raising your concerns with us. As per our telephonic discussion, kindly forward us the proof of payments as the wrong reference number was used. However, our remittance department will trace the payment and update it on the accounts. We apologise for the overall experience.
The reference number for your query is: ***/GO
If you require any further assistance, kindly contact the accounts department on ***.
Kind regards
Edcon customer experience
***
Best regards,