Payments not Allocated for over a month!!!

On 10 June 2020 I received my Edgars statement and upon inspection I noticed that my payment for May had not been allocated to my account. I had made 3 payments on 3 different Edgars accounts, none of which were allocated. I immediately queried this with them and did not receive a response. On 17 June 2020 I submit the 3 proof of payments to another email address and request the payments be allocated and an updated statement provided, I was sent the same statement without the payments allocated! 4 weeks and countless emails later and this is still not resolved, all I get is read receipts while my query is ignored! I have just received my new statement and the payment is still not allocated despite the new payment being received already. So while my money for 3 account payments sits in a holding account somewhere our credit rating is being negatively impacted because of somebody not doing their job for more than a month. Please sort this out and provide updated statements with the correct outstanding balances!!!