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Cerise C
1 reviews | Active since Jul 2014
25 Aug 2015, 13:41
Payment transfer
I by accident payed R450 into my old edcon account. I am trying to get the payment reversed from 25 July 2015 when payment was made. I cant get through to the edcon call centre as my account was closed and they now have no record of me. I want this money revered by Edgars this week still!! If they need any proof of payment i will mail it to the person sorting out my account this is up to **** service its been a month later
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Edgars's replyOfficial
26 Aug 2015, 15:56Hello cerisecunning@,
Thank you for bringing this matter to our attention. As per our telephonic discussion, kindly note the proof of payment has been received and we will refer this query to the Remittance department to address urgently. We apologise for the overall experience.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate the accounts department on ***
Kind regards.
Edcon customer experience team.
***
Thank you for bringing this matter to our attention. As per our telephonic discussion, kindly note the proof of payment has been received and we will refer this query to the Remittance department to address urgently. We apologise for the overall experience.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate the accounts department on ***
Kind regards.
Edcon customer experience team.
***
Best regards,
Edgars's reply26 Aug 2015, 15:56
Official
Hello cerisecunning@,
Thank you for bringing this matter to our attention. As per our telephonic discussion, kindly note the proof of payment has been received and we will refer this query to the Remittance department to address urgently. We apologise for the overall experience.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate the accounts department on ***
Kind regards.
Edcon customer experience team.
***
Thank you for bringing this matter to our attention. As per our telephonic discussion, kindly note the proof of payment has been received and we will refer this query to the Remittance department to address urgently. We apologise for the overall experience.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate the accounts department on ***
Kind regards.
Edcon customer experience team.
***
Best regards,