nY
nosipho Y
1 reviews | Active since May 2014
14 Apr 2015, 12:33
Payment query pending since 2013
I'm very upset with the service I've been getting from clearwater customer service regarding the payment i made on 26 October 2013 when their systems were offline. Ive been going to the branch on several occasions requesting for assistance to resolve this query. I've produced proof of payment and have sent emails and no-one has bothered to assist and resolve this matter. I made payment to my edgars account and i will not stop following up on this until someone responds and takes ownership by telling me what happened to the money i paid that day?<br> <br> <br>
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Edgars's replyOfficial
15 Apr 2015, 14:41Hello nyeni,
As per our telephonic discussion kindly note we have referred this matter to the credit manager to address as it has been prolonging. We apologise for the delayed progress to this query. That certainly is not the service that indicates our standards thus the credit manager will do all she can to assist you. The credit manager will revert with feedback shortly.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team,
***
As per our telephonic discussion kindly note we have referred this matter to the credit manager to address as it has been prolonging. We apologise for the delayed progress to this query. That certainly is not the service that indicates our standards thus the credit manager will do all she can to assist you. The credit manager will revert with feedback shortly.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team,
***
Best regards,
Edgars's reply15 Apr 2015, 14:41
Official
Hello nyeni,
As per our telephonic discussion kindly note we have referred this matter to the credit manager to address as it has been prolonging. We apologise for the delayed progress to this query. That certainly is not the service that indicates our standards thus the credit manager will do all she can to assist you. The credit manager will revert with feedback shortly.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team,
***
As per our telephonic discussion kindly note we have referred this matter to the credit manager to address as it has been prolonging. We apologise for the delayed progress to this query. That certainly is not the service that indicates our standards thus the credit manager will do all she can to assist you. The credit manager will revert with feedback shortly.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team,
***
Best regards,