LS
Lesedi S
1 reviews | Active since Sept 2011
09 Feb 2015, 12:29
Payment of account
I have been retrenched from work and I have an Edgars account which had an account protection plan. I claimed from this insurance to pay my account. I contacted Hollard and they settled this claim on the 4th February. I have been to an Edgars branch a couple of times and the account hasn't been settled yet. I fail to understand the delay in allocating this payment and I am entitled to a cash refund as Hollard paid out R7415-37 and I owed Edgars R6216-78, my refund should be R1198.59. I also want this account closed as I won't be able to pay for any debt made
Helpful (0)
Replies (1)0
Replies (1)
Edgars's replyOfficial
10 Feb 2015, 13:05Hello lisebye,
We would like to apologise for the overall experience, we understand the frustrations caused, for that we would like to apologise. Edcon sets high standards for the service rendered to our loyal customer, thus any service not indicative of our standards should be addressed accordingly.
Kindly note the accounts department manager will investigate and upon findings feedback will be given to you shortly. Be reassured as measures will be taken to avoid the re-occurrence of this nature.
Your reference number is: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team,
***
We would like to apologise for the overall experience, we understand the frustrations caused, for that we would like to apologise. Edcon sets high standards for the service rendered to our loyal customer, thus any service not indicative of our standards should be addressed accordingly.
Kindly note the accounts department manager will investigate and upon findings feedback will be given to you shortly. Be reassured as measures will be taken to avoid the re-occurrence of this nature.
Your reference number is: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team,
***
Edgars's reply10 Feb 2015, 13:05
Official
Hello lisebye,
We would like to apologise for the overall experience, we understand the frustrations caused, for that we would like to apologise. Edcon sets high standards for the service rendered to our loyal customer, thus any service not indicative of our standards should be addressed accordingly.
Kindly note the accounts department manager will investigate and upon findings feedback will be given to you shortly. Be reassured as measures will be taken to avoid the re-occurrence of this nature.
Your reference number is: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team,
***
We would like to apologise for the overall experience, we understand the frustrations caused, for that we would like to apologise. Edcon sets high standards for the service rendered to our loyal customer, thus any service not indicative of our standards should be addressed accordingly.
Kindly note the accounts department manager will investigate and upon findings feedback will be given to you shortly. Be reassured as measures will be taken to avoid the re-occurrence of this nature.
Your reference number is: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team,
***