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Quentin R
1 reviews | Active since Sept 2015
16 Sept 2015, 16:46
Payment not taken off account
I paid my Edgars account in August 2015.Same day i bought a tshirt on the account.Amount paid was R450.00<br> on the account.September month came and they informed me they did not recieve the cash payment after i paid cash for it and bought a tshirt witch they would not given me if i did not pay the account.When they informed me i did not pay the also said they dont have any record of me buying the t shirt they told me the system is faulty.Now they want to report me to the itc Please help
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Edgars's replyOfficial
18 Sept 2015, 11:26Hello quentin0190,
Thank you for raising your apprehensions with us. As per our telephonic discussion, kindly note we have referred this matter to the store manager as he was not aware of. Investigations will be conducted and upon findings, feedback will be given to you with regards to the payment that is not reflecting.
We apologize for the overall experience.
The reference number of your query is: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards
Edcon customer experience
***
Thank you for raising your apprehensions with us. As per our telephonic discussion, kindly note we have referred this matter to the store manager as he was not aware of. Investigations will be conducted and upon findings, feedback will be given to you with regards to the payment that is not reflecting.
We apologize for the overall experience.
The reference number of your query is: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards
Edcon customer experience
***
Edgars's reply18 Sept 2015, 11:26
Official
Hello quentin0190,
Thank you for raising your apprehensions with us. As per our telephonic discussion, kindly note we have referred this matter to the store manager as he was not aware of. Investigations will be conducted and upon findings, feedback will be given to you with regards to the payment that is not reflecting.
We apologize for the overall experience.
The reference number of your query is: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards
Edcon customer experience
***
Thank you for raising your apprehensions with us. As per our telephonic discussion, kindly note we have referred this matter to the store manager as he was not aware of. Investigations will be conducted and upon findings, feedback will be given to you with regards to the payment that is not reflecting.
We apologize for the overall experience.
The reference number of your query is: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards
Edcon customer experience
***