BJ
Beverly J
1 reviews | Active since Feb 2015
11 Feb 2015, 12:48
Payment not reflecting on my account
On Sunday I was embaressingly informed that my account is blocked as the January payment doesn't reflect. After many years as an Edgars client I have never defaulted on a payment and pay via an EFT.<br> <br> I was given a scribbled email address to which I had to email the proof of payment. This I did bright and early on Monday morning. Since then I have spoken to at least 10 people including the Credit Manager and Assistant store manager (the Store Manager is apparently \not available"for credit queries) and no one can help me. First the Credit Manager is on leave"
Helpful (0)
Replies (1)0
Replies (1)
Edgars's replyOfficial
13 Feb 2015, 11:52Hello beverly1967,
Thank you for raising your concerns with us. Please note the recent payment does not reflect on the account. Please forward the proof of payment to ***, and the payment will be updated. We apologise for the overall experience.
Your reference number is as follows: ***/GO
If you require any further assistance, please contact the accounts department on ***
Kind regards.
Edcon customer experience team,
***
Thank you for raising your concerns with us. Please note the recent payment does not reflect on the account. Please forward the proof of payment to ***, and the payment will be updated. We apologise for the overall experience.
Your reference number is as follows: ***/GO
If you require any further assistance, please contact the accounts department on ***
Kind regards.
Edcon customer experience team,
***
Edgars's reply13 Feb 2015, 11:52
Official
Hello beverly1967,
Thank you for raising your concerns with us. Please note the recent payment does not reflect on the account. Please forward the proof of payment to ***, and the payment will be updated. We apologise for the overall experience.
Your reference number is as follows: ***/GO
If you require any further assistance, please contact the accounts department on ***
Kind regards.
Edcon customer experience team,
***
Thank you for raising your concerns with us. Please note the recent payment does not reflect on the account. Please forward the proof of payment to ***, and the payment will be updated. We apologise for the overall experience.
Your reference number is as follows: ***/GO
If you require any further assistance, please contact the accounts department on ***
Kind regards.
Edcon customer experience team,
***