Payment not reflecting

I paid my edgars account on the 25th of May but now am told that the payment does not reflect but i have the receipt. I raised it up with helpdesk and was told that it will be corrected and someone will contact me, i havent received that call. On top of that i got an sms from edgars recently that they are putting me on credit burea. Why are they messing with my life for their mistakes now as this will reflect negative on my credit profile. This makes me sick... my reference for this query is ***