Payment not reflecting

I made a payment via eft using an account number that i got on my online account. The payment was made on the 10th of October. i then called in to ask why the payment is not reflecting i was told i used an i correct account and i should send proof of payment. i did that. and i was told that i should wait 7 to 14 working days for my payment to reflect. that time has elapsed and when i call in the agents seem to be no helping. one agent told me to call remmitance department for my issue to be resolved but he gave me the wrong phone no. i called again same thing happened. i called for the third time i was told the same thing but they give me the wrong tel numbers. the fourth agent tells me they remittance department do not answer fone calls and she leaves me hanging on phone for about 30 minutes and she tells me i should resend the proof of payment and wait 48hours.

My reference number is Ref: ********** 2847/GO

I am really disappointed with the service i am getting.

The reason i did an eft was because i was not able to go to the shop and pay directly. but i guess i made the wrong choice as i am not getting any help when i need it. and the fact that its my money that they are keeping its really frustrating. i am really disappointed. it can't take 2 months for a payment to reflect.