1 reviews | Active since May 2016
Payment not reflecting
<p>On 27 June 2016 I went to pay my edgars account. As usual I payed more than i was suppose to. Recieved the slip which stated I have R650 credit available. In the 1st of July when I wanted to buy my mother a birthday present....they said i dont have any credit available?! Went up to customer care where they said my payment is not reflecting i must give it 48 hours....went back on the 4th of July and its still not reflecting. I even went to standard bank and got a statement to prove that I have paid. How long is it still going to take before it is sorted out? I need to purchase things before holiday! When logging onto my edgars account online I also noticed that I apparently purchase for R60....travel and wine or something....something that I am not aware of and find it unacceptable!!!!</p>
Thank you for taking the time to share your concerns with us.
Please be advised your query has been escalated to our accounts management team for further assistance regarding the account.
Your reference number is ********** 314/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
Best regards,
Thank you for taking the time to share your concerns with us.
Please be advised your query has been escalated to our accounts management team for further assistance regarding the account.
Your reference number is ********** 314/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
Best regards,
Thank you for taking the time to share your concerns with us.
Please be advised your query has been escalated to our accounts management team for further assistance regarding the account.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
Best regards,
Thank you for taking the time to share your concerns with us.
Please be advised your query has been escalated to our accounts management team for further assistance regarding the account.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
Best regards,