Payment not received

On 1 January 2015 (which went through on 2 Jan 2015) I've made an EFT payment of R300.00 from FNB to Edgars. Edgars then notified me that no payment was received. I then got full particulars and proof of payment/transfer from FNB which was forwarded to Edgars on numerous occasions but they keep on telling me that no trace of payment could be found. My account has been frozen with a message (in front of other customers) that I must pay-up before I can buy! <br> <br> We have spent so much time at Edgars counters (2 different branches) and uncountable numbers of phone calls. Names we were given are Noxolo Mzuza ref WS-1746-Fx-***T12***< thereafter Zintle supervisor for Johannesburg RCO ref WS-1746-EM-***5T***> In none of these cases-all the phone calls, faxes, emails has anyone returned any of these, or given us any answer. No one dealt with at Edgars seems to be capable or willing to sort this out. I cannot help but suspect that my payment was incorrectly allocated. And of course-my account with a lifetime of clean record has been blocked!<br> Your assistance regarding this matter would be greatly appreciated as we have tried all options>