Payment not on account
I have made payment of almost R1500 on my account and now its nowhere to ve found.
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Edgars's replyOfficial
12 Feb 2018, 15:36Thank you for making contact with us . Kindly send us your proof of payment together with your reference number to *** and we will assist in tracing the payment and providing feedback .Alternately contact us on *** ***/GO
Kind regards
The Edcon Customer Experience Team
Best regards,
Edgars's reply12 Feb 2018, 15:36
Official
Thank you for making contact with us . Kindly send us your proof of payment together with your reference number to *** and we will assist in tracing the payment and providing feedback .Alternately contact us on *** ***/GO
Kind regards
The Edcon Customer Experience Team
Best regards,
's updateReviewer Update
20 Feb 2018, 12:01I have sent 3 proof of payments and again sent same after your response. Today again no one is aware of my proof of payment and had to send again to accounts. I spent 1 hour at Customer service who also helped me to log the complaint and still have no success after 1 and half weeks.
I don't know what to do anymore for this to be resolved.
This is unacceptable - you are harassing customers who has paid and really making it very difficult for me. I spend more than R1'000 at your store every single month.
This is really unacceptable
's update20 Feb 2018, 12:01
Reviewer Update
I have sent 3 proof of payments and again sent same after your response. Today again no one is aware of my proof of payment and had to send again to accounts. I spent 1 hour at Customer service who also helped me to log the complaint and still have no success after 1 and half weeks.
I don't know what to do anymore for this to be resolved.
This is unacceptable - you are harassing customers who has paid and really making it very difficult for me. I spend more than R1'000 at your store every single month.
This is really unacceptable