Payment not credited

It has been a whole month and my issue is still not resolved, let alone gotten feedback on far it is. I have given Edgars all the information they need. All they need to do is credit my account with a payment I did. Now my account has been handed over to collections like I am a delinquent and interest has been charged. I call in and I get transferred from pillar to post and given numbers to call that do not even work. Today I was given ********** to call, turns out to be a fax number. then I was given ********** /3 no answer. I am at my wits end with edgars and really disappointed. I do not feel valued as a client. Appalling.