Payment not credited

Good day I made a payment to Edgars via EFT on 20/09/17. To my surprise when my Oct statement came it stated that I had not made payment and that the account was overdue. I then alerted immediately email attaching my proof of payment on the 17th Oct. When I call in to find out how far they are, no one know and I get given a number which just rings and rings with no answer. I spoke to a guy named Themba on the 21st who was very rude putting me on hold for as long as 7 minutes came back and told me to speak to they admin desk when I refused he the put me on hold again without even asking me and never came back as I was on hold for another 6 minutes. I need my account to be updated with the payment and an updated statement to be mailed to me. I am very upset with bad service and non communication by Edcon. really disappointed.