AF
Antonio F
1 reviews | Active since Sept 2013
26 Oct 2015, 06:55
Payment not allocated
FNB did make a payment on my behalf to Edgars on the 12/10 for an amount of R3061. To date the payment is not reflecting on my account, I've called the call centre multiple times and my query is still not resolved. I've also forwarded my proof of payment to - [Email Removed] and have not even received an acknowledgement of my email. Please assist me in allocating my payment to my account.
Helpful (0)
Replies (1)0
Replies (1)
Edgars's replyOfficial
27 Oct 2015, 09:21Hello antoboy123,
We tried contacting you at 09:13 AM but we couldn't reach you.
Thank you for raising your concerns with us. Please be advised the payment is not reflecting. Kindly forward us the proof of payment at *** and copy ***. We apologise for the overall experience. But we assure you concrete feedback will be given to you once the payment is reflecting.
The reference number for your query is: ***/GO
If you require any further assistance, kindly contact the accounts department on ***.
Kind regards
Edcon customer experience
***
We tried contacting you at 09:13 AM but we couldn't reach you.
Thank you for raising your concerns with us. Please be advised the payment is not reflecting. Kindly forward us the proof of payment at *** and copy ***. We apologise for the overall experience. But we assure you concrete feedback will be given to you once the payment is reflecting.
The reference number for your query is: ***/GO
If you require any further assistance, kindly contact the accounts department on ***.
Kind regards
Edcon customer experience
***
Best regards,
Edgars's reply27 Oct 2015, 09:21
Official
Hello antoboy123,
We tried contacting you at 09:13 AM but we couldn't reach you.
Thank you for raising your concerns with us. Please be advised the payment is not reflecting. Kindly forward us the proof of payment at *** and copy ***. We apologise for the overall experience. But we assure you concrete feedback will be given to you once the payment is reflecting.
The reference number for your query is: ***/GO
If you require any further assistance, kindly contact the accounts department on ***.
Kind regards
Edcon customer experience
***
We tried contacting you at 09:13 AM but we couldn't reach you.
Thank you for raising your concerns with us. Please be advised the payment is not reflecting. Kindly forward us the proof of payment at *** and copy ***. We apologise for the overall experience. But we assure you concrete feedback will be given to you once the payment is reflecting.
The reference number for your query is: ***/GO
If you require any further assistance, kindly contact the accounts department on ***.
Kind regards
Edcon customer experience
***
Best regards,